We do not entertain any returns or exchanges later than 30 days from the date of purchase. In the event you notice any damage/defect in your product, we encourage you to immediately email us at firstname.lastname@example.org along with an attached image highlighting the damage/defect in question.
The damaged/defective product refunds will be initiated upon Kapaas Kolkata Clothing LLP receiving the product/s in concern. The payment for the same will be refunded into the same account from which the purchase was made within 7 working days of product receipt. In such an event, Kapaas Kolkata Clothing LLP would be entitled to retain 2.36% of the product cost.
Please read item descriptions carefully, the sizes of products, the handling and care section, the wash/cleaning instructions before carrying out our purchase. Please also know screens and monitors are calibrated differently and colors, while may be close, may not be 100% accurate. In the event of an exchange, the buyer is responsible for the shipping fees and costs which are non-refundable. Please also note that hand washing a product which is supposed to be dry cleaned may lead to running of color. In this event, we shall not be responsible for refund/exchange.
For all returns, please ship to the following address:
Kapaas Kolkata Clothing LLP
2A Sarat Bose Road
2nd Floor, Unit 2B
Kolkata 700 020
West Bengal, India
Office hours are 10 AM to 6 PM IST (Indian Standard Time) Monday to Friday. We are closed on weekends, on bank holidays and any other public holidays as declared by the Government of India and by State of West Bengal.
kapaas.in does not entertain any cancellations once the purchase has been made. Please review your cart in detail before placing the order.